MixMaxerCSV export, the weekly performance email and alerts
What the files contain, who receives the emails, and how to stop them.
- Analytics › Export CSV (Pro): two files for the selected period, one row per offer (impressions, add-to-carts, rate, orders, revenue, discount) and one row per day (orders and revenue with and without bundles). Opens in Excel, Numbers and Google Sheets.
- Weekly email (Pro): Settings › General › Reports › switch on and enter the recipient. Every Monday you receive bundle revenue and orders versus the previous week, widget conversion, discount given, AOV uplift, the top five offers, and the CSV attached. “Send a test report now” sends the current 7-day report immediately.
- Only stores that switched the report on receive it; switch it off any time in the same place.
Alerts (all plans)
Settings › General › Alerts. Three short emails, each with a button into the admin: an A/B test picked a winner (variant, probability, loser paused), an offer reached its order limit and paused itself, and a sync with Shopify failed (with Shopify's message). They go to the report address when set, else to the email for outage and billing notices, in the admin language. The sync alert is sent once per failure streak, not on every retry.
Common problems
The test report says “Email is not configured”.
This message appears only on self-hosted installations without an email provider. On the official app it is always configured; contact support if you see it.
The email lands in spam.
Add support@mixmaxer.com to your contacts. The sender domain is authenticated with SPF and DKIM.
More in Analytics & reports
- How analytics are calculated
- A/B testing offers
- Profit per offer and the holdout group
- Post-purchase upsell: setup, approval, behaviour
← All articles · Next: Post-purchase upsell: setup, approval, behaviour · Still stuck? Contact support